For Patients in Sugar Land and across Texas
Common Questions About Care at CIP Psychiatry
These are the questions our front desk hears most often. If yours is not answered here, call or text us at (281) 500-8416 and a member of our team will get back to you within one business day.
Reviewed by Dr. Shehram Majid, MD
Board-Certified Psychiatrist
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Getting Started
Booking, intake, and whether we are the right fit.
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Call or text (281) 500-8416, or request an appointment through the booking link on our website. Tell us whether you want to be seen in person at our Sugar Land office or by telehealth. We will match you to an available time.
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Most plans do not require one, so you can contact us directly. Some plans we accept, mostly HMO plans, do need a referral from your primary care doctor before the plan will pay for visits. Ask us and we will check yours.
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Our team verifies your insurance benefits and contacts you within one business day to confirm details. We then send your intake and consent forms through a secure link so you can complete everything before your first visit.
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No. There is no app to download. Your intake forms arrive through a secure link tied to your name and date of birth, which you complete in your browser. Your patient portal is activated after your first appointment.
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Have a list of any medications you currently take, including doses. Note what you have tried before and how it went. If you already hold copies of prior psychiatric records, email them to records@cipclinic.com ahead of your visit.
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CIP Psychiatry treats adults aged 18 and over. If you are looking for care for a child or adolescent, contact us anyway and we will refer you to trusted providers who work with younger patients.
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We evaluate most referrals to determine whether CIP Psychiatry is the right fit. If we are not, we will tell you directly and point you toward a provider who is better suited to your situation.
Appointments and Policies
Visit length, cancellations, rescheduling, and office hours.
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Your initial evaluation runs a full 50 minutes. Follow-up visits are 25 minutes. Both lengths apply whether you are seen in person in Sugar Land or by telehealth anywhere in Texas.
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We ask for at least 24 hours notice to cancel or reschedule. Late cancellations and no-shows are charged a $100 fee. If something urgent comes up, call or text us and we will do what we can.
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Call or text (281) 500-8416 as soon as you know. We can still see you if you arrive within 15 minutes for an initial evaluation or within 10 minutes for a follow-up. Past that, we will reschedule you.
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Call or text (281) 500-8416, or message us through the Tebra patient portal. Give us at least 24 hours notice where you can, so we can offer the slot to another patient who needs it.
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Same-day appointments are occasionally available. Call or text (281) 500-8416 to check current availability. For a psychiatric emergency, call or text 988 or go to your nearest emergency room.
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Most patients are seen every 2 to 4 weeks, depending on the situation and how treatment is going. Your clinician recommends an interval at the end of each visit, and we book your next appointment before you leave.
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Our Sugar Land office is open Monday through Friday, 8:00 AM to 5:00 PM, and closed Saturday and Sunday. In-person visits are by appointment only. Texting is the fastest way to reach us during business hours.
Medications
Refills, pharmacies, transfers of care, and what therapy is included.
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Message your provider directly through the Tebra patient portal. That is the fastest route and we respond within 48 hours. Ask a few days before you run out, since refills are tied to keeping your follow-up appointments current.
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We send electronic prescriptions to the pharmacy you name at your first visit. To change pharmacies, tell us at your next appointment or send a message through the patient portal and we will update your file.
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Message us right away. If you are on a stable regimen, we can send a bridge supply to last until your next appointment. If your medication is being adjusted, your provider will decide, usually bridging your last dose.
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Yes. Medication can be prescribed and managed through telehealth, within current state and federal rules. Some medication classes carry additional requirements for remote prescribing, and your clinician will explain what applies to your situation.
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Yes. We regularly take over prescribing from other providers. Bring your current medication list to your first visit. With your consent, we will also request your prior records so we have full context before making any changes.
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Not automatically. The initial 50-minute evaluation exists to understand your history before anything is prescribed or changed. If a change makes clinical sense, your clinician will explain the reasoning and decide it with you.
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We do not offer standalone psychotherapy. Brief supportive therapy is woven into your medication visits, where we use the time to talk through sleep, stress, relationships and coping. For deeper therapeutic work, we refer to trusted therapists.
Records and Documentation
Record requests, transfers, and paperwork we can complete.
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Email records@cipclinic.com, or send a written request through the Tebra patient portal. We will confirm your identity before releasing anything. Records requests are handled under HIPAA and standard release procedures.
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Yes. With your written consent, we will request records from your prior provider so your clinician has full history before your evaluation. Let us know at booking so we can start the request early.
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Your clinician completes work notes, FMLA paperwork, ESA letters and academic accommodation forms where it is clinically justified and appropriate. There is a $20 fee per completed set. Ask at your appointment so it can be discussed properly.
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Yes, where it is clinically justified and where we have enough treatment history to complete the forms accurately. The fee is $20 per completed set of paperwork. Raise it at an appointment so your clinician can advise you.
Who You Will See
Your clinician, oversight, and continuity of care.
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Dr. Majid holds regular supervision meetings with our nurse practitioners. He collaborates on diagnosis, is available for consultation, helps shape treatment plans and guides clinical decisions, so care stays consistent across the practice.
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Yes. You stay with the same clinician across your appointments so you build a real clinical relationship rather than repeating your history to someone new each visit.
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Another member of our psychiatrist-led team can see you. Because Dr. Majid oversees care across the practice and everyone works from the same records, whoever sees you will have your full history.
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Clinical visits are conducted in English.
Telehealth
What you need, where you must be, and how visits run.
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A smartphone, tablet or computer with a working camera and microphone, plus a stable internet connection. No app download is required. You can join from any modern browser using the secure link we send before your visit.
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You must be physically located in Texas at the time of your appointment if you are a Texas patient, or in Washington, DC if you are a DC patient. This is a licensing requirement, not a preference.
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Yes. Visits run on a HIPAA-compliant video platform. We recommend joining from a private space where you can speak freely, such as a room with a door or a parked car.
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Rejoin using the same link. If the connection will not hold, your clinician can finish by phone, but only where enough of the visit was completed on video to properly complete and document your mental status exam.
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The visit structure is identical. Initial evaluations run the same 50 minutes and follow-ups the same 25 minutes. Prescriptions are sent electronically to your pharmacy, and ADHD cognitive testing can also be completed remotely.
Crisis and Urgent Situations
Emergencies, response times, and after-hours cover.
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Call or text 988 to reach the Suicide and Crisis Lifeline, call 911, or go to your nearest emergency room. CIP Psychiatry is an outpatient practice and does not provide emergency or after-hours crisis coverage.
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We answer admin and billing questions within one business day. Messages sent to your provider are answered within two business days, unless your provider is on scheduled leave. We do not monitor messages overnight, on weekends or on holidays.
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Our office is open Monday through Friday, 8:00 AM to 5:00 PM. We do not operate an after-hours on-call service. Outside those hours, call or text 988 or go to your nearest emergency room for urgent concerns.
Insurance and Cost
Coverage in brief, with full detail on a dedicated page.
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Yes. We are in-network with Aetna, Blue Cross Blue Shield, Cigna, UnitedHealthcare (Optum), Oscar Health, Medicare and Ambetter. We verify your benefits before your first visit and give you a written cost estimate.
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Our self-pay rate is $250 for the 50-minute initial evaluation and $200 for the 25-minute follow-up. These rates apply in both Texas and Washington, DC. Payment is due before your session begins, and a credit or debit card must be kept on file to continue treatment.
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Yes. We provide a superbill after each session, which you can submit to your insurer to claim any out-of-network benefits you may have. Reimbursement is between you and your plan, and amounts vary by policy.
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Yes. We accept HSA and FSA cards for payment. If your card is declined for any reason, we will ask for an alternative payment method so your session can go ahead as scheduled.
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If you are in crisis right now
CIP Psychiatry is an outpatient practice and does not provide emergency or after-hours crisis coverage. If you or someone you know is in crisis, call 911, or call or text 988 to reach the Suicide and Crisis Lifeline, or go to your nearest emergency room.
Still have a question?
Call or text us at (281) 500-8416, or email info@cipclinic.com. Texting is the fastest way to get a response.